Help with orders, delivery, returns, and product questions.
Our support page is designed to get you to the right answer quickly. Send us your order number when you have one, and we will help with the next practical step.
What we can help with
Questions about order confirmation, payment status, address checks, or changes before dispatch.
Tracking help, delivery estimates, carrier delays, and incomplete address checks.
Return eligibility, product concerns, damaged deliveries, missing accessories, and warranty next steps.
How to get a faster answer
Email us
Contact services@lumagood.com. Please use the same email address used at checkout when possible.
Include the useful details
Send your order number, delivery country, a short description of the issue, and photos or video if the product arrived damaged.
We review and reply
Support is handled Monday to Friday, 9:00 AM - 6:00 PM Hong Kong time. Complex cases may require carrier or warehouse confirmation.
Useful links
Delivery estimates, processing time, tracking updates, duties, and address guidance.
How online payments are processed, what payment methods may appear, and billing merchant details.
Business details
Lumagood is operated by Zhuojing Technology Limited, a Hong Kong private company limited by shares. These details are provided so customers, payment partners, and service providers can clearly identify the merchant of record.
| Trading name | Lumagood |
|---|---|
| Legal company name | Zhuojing Technology Limited |
| Company registration number | 80578176 |
| Business registration certificate number | 80578176-000-06-26-5 |
| Incorporation date | 8 June 2026 |
| Registered business address | Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Hong Kong |
| Customer support email | services@lumagood.com |
| Customer support phone | +852 2134 9732 |
| Support hours | Monday to Friday, 9:00 AM - 6:00 PM Hong Kong time |