Returns should feel understandable before you buy.
This policy explains the return window, eligibility, return shipping, refund timing, and how to contact us if something arrives damaged or incorrect.
Return basics
You may request a return within 30 days after delivery unless a different written warranty or promotion applies to your order.
Items should be returned with reasonable care, including the product, accessories, and packaging where possible.
Approved refunds are issued to the original payment method after the returned item is received and checked.
How to request a return
Email support
Email services@lumagood.com with your order number, checkout email, return reason, and photos if the item is damaged or defective.
Wait for instructions
We review the request and provide return instructions. Please do not send items back before receiving return guidance.
Refund review
After the returned item is received and checked, approved refunds are normally issued within 5-10 business days. Your bank or card issuer may take additional time to post the refund.
Return shipping and exclusions
Unless the product is confirmed defective or the wrong item was shipped, customers are responsible for return shipping costs. Products damaged by misuse, unauthorized repair, or improper handling may not be eligible for a full refund.
Business details
Lumagood is operated by Zhuojing Technology Limited, a Hong Kong private company limited by shares. These details are provided so customers, payment partners, and service providers can clearly identify the merchant of record.
| Trading name | Lumagood |
|---|---|
| Legal company name | Zhuojing Technology Limited |
| Company registration number | 80578176 |
| Business registration certificate number | 80578176-000-06-26-5 |
| Incorporation date | 8 June 2026 |
| Registered business address | Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Hong Kong |
| Customer support email | services@lumagood.com |
| Customer support phone | +852 2134 9732 |
| Support hours | Monday to Friday, 9:00 AM - 6:00 PM Hong Kong time |