Versand
This shipping policy explains how Lumagood processes and ships online orders.
Order Processing
Orders are usually processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.
Estimated Delivery
Estimated delivery time is usually 7-15 business days after dispatch, depending on destination, carrier capacity, customs review, and local delivery conditions.
Shipping Confirmation and Tracking
When your order ships, we will provide a tracking number where available. Tracking information may take 24-72 hours to update after dispatch.
Shipping Costs, Duties, and Taxes
Shipping costs, if any, are shown before checkout. Customers are responsible for any import duties, taxes, customs fees, or local charges required by their destination country unless checkout states otherwise.
Incorrect Address
Please check your shipping address before submitting an order. If an address is incorrect or incomplete, contact us as soon as possible. We cannot guarantee changes after an order has been dispatched.
Business Information
Lumagood is operated by Zhuojing Technology Limited, a Hong Kong private company limited by shares.
| Trading name | Lumagood |
|---|---|
| Legal company name | Zhuojing Technology Limited |
| Company registration number | 80578176 |
| Business registration certificate number | 80578176-000-06-26-5 |
| Incorporation date | 8 June 2026 |
| Registered business address | Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Hong Kong |
| Customer support email | services@lumagood.com |
| Customer support phone | +852 2134 9732 |
| Support hours | Monday to Friday, 9:00 AM - 6:00 PM Hong Kong time |